City of Ark City unveils upgraded utility payment options


The City of Ark City has updated its utility payment process, according to a news release from the city Friday.

“To streamline the utility payment process for its valued customers, the City of Arkansas City is proud to introduce an upgraded system that offers more convenient payment options and improved accessibility,” the news release stated. “By calling 866-339-9322, customers will experience a seamless transition to the system designed to guide them through paying their bills and ensure that customers receive immediate assistance and support for their billing inquiries.”

When dialing the 866-339-9322 number, customers will be greeted with a welcoming message. They will have the option to choose from a menu of services, making navigation and access to the desired features hassle-free. The phone menu options include:

  1. To make a payment, press one.
  2. To look up account information, press two.
  3. To manage your saved cards, press three.
  4. To manage text-to-pay, press four.

“The system will provide customers with approximately 10 seconds to make their selection, ensuring an efficient and straightforward user experience,” the city said. “In addition to the improved phone-based payment system, customers will also now have the option to establish a text payment method, making it even easier to manage their accounts and make payments.”

Once established with text to pay, customers will be notified as soon as a bill is posted to their account, and a text message will be sent to inform them of the new bill, the city says.

“Customers can pay their bills directly from the notification, providing added convenience and peace of mind,” the news release added.

Customers utilizing the new phone payment system are encouraged to have their account number ready for a smoother and more expedited process.

“All information provided will be handled with the utmost care and encryption, ensuring your personal information remains confidential and protected,” the city said.